Our courses will go live on October 26, 2026.
Our courses will go live on October 26, 2026.
The psychological & emotional impact of fraud
Before you can respond well, you have to understand what fraud actually does to a person. This module takes you inside the psychology of manipulation, the shape of trauma, and the moment a victim first reaches out for help.
Format
Self-paced
Commitment
3 weeks · ~2h/wk
Level
Practitioner
Assessment
Knowledge checks
This is the foundation the whole course is built on. Before you can learn what to say to a victim, you have to understand what a victim is actually living through. Over three weeks we move from the human story, to what fraud does inside the body and brain, to grief. By the end you won’t just know the science — you’ll feel why it matters.
Why I build this
AYLEEN — ON CAMERA
Ayleen
Building a training course after what happened to me was the last thing on my mind.
For a long time, I only wanted to disappear.
I lost more than 180,000 euros.
I lost a year and a half of my life.
And I nearly lost myself.
All to a man who never existed.
And then I was failed again, by the very institutions I turned to for help.
What carried me through was not a system, or a procedure.
It was a handful of people who believed me.
They did not fix anything.
They just believed me.
That is why this training exists.
Not to turn you into a fraud expert.
You probably already are.
But to make you that one person.
The one whose response becomes the moment someone’s recovery begins.
Everything I could not find when I needed it, I have tried to put in here.
I will be with you the whole way.
So let’s get started.
A NOTE OF CARE
If this lesson brings something up for you, or for someone you are supporting, please reach out to the crisis services in your country. Help is available right now, wherever you are. You can find the right number for your country at findahelpline.com.
Ayleen Charlotte is a fraud survivor and internationally recognised expert — Board Member of the Global Anti-Scam Alliance (GASA), keynote speaker, and the subject of Netflix’s The Tinder Swindler.
What you will learn
- Understand how fraud manipulates trust, love and authority — and why intelligence is no protection.
- Recognise the trauma response and the deep emotional toll fraud takes on victims.
- Read the signs of shock, denial, shame, guilt and grief — in victims, and in yourself.
- Recognise the four survival responses and the common grief reactions, and how to adjust your response to what you are seeing.
- Begin to regulate your own nervous system, so you can steady someone else’s.
How this module works
Three weeks, around two to three hours each, split into short lessons you can pause and return to whenever you need. It is self-paced: there is no prize for rushing, and the heaviest lessons are meant to be sat with, not sprinted through.
A NOTE BEFORE YOU BEGIN
This module deals with real trauma — including debt, despair and suicidal thoughts. That is deliberate: you cannot support someone through feelings you have looked away from.
Throughout, you’ll find Mindful Moments — short pauses to breathe and come back to yourself. Use them; steadying your own system is not a break from the training, it is the training.
And if any of this touches something of your own, that is human. Be gentle with yourself, reach out to someone you trust, and use the support resources listed in the course.
WHAT THIS COURSE ASKS OF YOU
This programme does not avoid difficult material. The realities of trauma, despair and suicidal thoughts are essential to understanding victim-centred fraud response. You may pause, take a break and return when you are ready, but all core lessons must be completed.
You will never be required to disclose personal experiences. Where a reflection feels too personal, you may respond through one of the course cases — Daniel, Marie — or a professional situation instead.
Your journal is private by design: no employer, manager or cohort facilitator can read it, it is never used in assessment or analytics, entries are encrypted and visible only to you, and you can delete any entry — or your whole journal — at any time.